Surgery Updates

Surgery Update 29th December 2020

The Covid-19 vaccine is now being rolled out across west Essex. Those who are most at risk from Covid-19 and the people that provide care to them are being prioritised first. Please do not contact us for your vaccine – wait to be called. In line with national guidance and to protect those who are the most at risk first, the vaccine is initially being offered in the community to people aged over 80. You will be contacted when it’s your turn for a vaccine. Even if you are fit and healthy, you are still at risk of getting Covid-19, being vaccinated can greatly reduce your risk of getting the virus so please do attend your appointment when called.

Surgery Update 18th November 2020


We are OPEN, and very busy!


 We are fully aware of the many stories in the national press about GP surgeries not being open. We also understand that we all want things to go back to how they were before the pandemic, and that the initial support for the NHS, which was strong at the start of the pandemic, is wearing thin. Please know that we are doing the best that we can for our patients.



 We cannot comment on what other surgeries are doing – but want to re-assure you that we are OPEN!



 All GP appointment requests must still be first triaged over the phone, and if you cannot be safely managed over the phone or video consultation, we will arrange for a face to face appointment for you.


Since 1st August 2020 to 31st October 2020 - the clinical team have completed:




Face to Face appointments

3148 (this EXCLUDES the 1778 flu appointments so far this year)

Telephone consultations


Virtual Care Home Ward Rounds

71 patients discussed over 12 virtual ward rounds. This equates to over 11 hours of telephone consultations.

Home visits


It is not possible to quantify some of our clinical team’s work – the daily tasks such as non-urgent referrals, reviewing test results, reviewing and actioning clinic letters, contacting patients with regards to results or clinic letters, managing and actioning our prescription requests, preparing reports for NHSE and WECCG, writing insurance reports, issuing sick notes, attending virtual Multidisciplinary Teams meetings – the list is endless, but we hope the numbers above will give you some reassurance that we are working hard, and doing the best we can for our patients.

The numbers also does not reflect the work done by our Primary Care Support staff, such as our Paramedic, MSK Physiotherapist, dietician ect.

It is also impossible to quantify to work done by our support staff, such as our reception and admin teams.

We have taken on 184 new patients in this period, vs 120 de-registering, so our list size is still growing fast.



** the above numbers are approximate and only reflects statistics from our appointment book on our clinical system. For example - it does not include consultations that are completed by a clinician after an assessment of a blood test result, or another kind of test result, or following the receipt of a hospital clinic letter which requires intervention. It only reflects work following on from a telephone call from a patient via the reception team. The true numbers will be higher, so the above is an indication of the level or work we are doing, not an exact figure.



PLEASE CONTACT US IF YOU NEED MEDICAL ATTENTION – remember that we may all sometimes think that an ailment or concern is not important, but please let a clinician decide. Call us, so we can assess you.



Cancer signs and symptoms

 There is a legitimate concern that cancer diagnoses has fallen during the pandemic (Nationally) – we have worked hard to make sure we keep you informed over the last few months, but please follow the link below if you have any concerns.



Flu Campaign update


So far, we have vaccinated 2218 patients in “at risk” groups. Our Saturday clinics are now completed, and we are now doing flu vaccinations only within normal surgery hours. Please call the surgery to book an appointment if you fall into the at-risk category, and wish to have a flu jab.


This year it is more important than ever to have a flu jab, due to the added complexities the COVID-19 pandemic brings. Research shows people can catch both diseases at the same time, with very serious consequences. Protecting yourself against flu does not just protect you, but other vulnerable people around you.


Vaccination is a choice – we understand that – but if you are at risk, and do not wish to have a flu vaccination, please let us know, so we can manage our flu vaccination stock effectively. If you have responded to our text campaign on 29.10.2020, you do not need to inform us again.


We have not had an update from NHSE about the new cohort – patients aged 50 – 64, not in an at risk group. We will inform you as soon as we hear anything.


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